AirFrance is looking for a self-motivated person for the following position:

Sales& Service Centre Agent  (Guangzhou)

AirFrance was founded in 1933 and merged with KLM Royal Dutch Airlines in 2004 toform the
      Air France KLM Group.

Inthe region, we operate flights from the following cities: Guangzhou, Chengdu,Hangzhou,

HongKong, Beijing, Shanghai, Taipei, Wuhan and Xiamen to Amsterdam and Paris.

We are looking for an agentfor the Air France Sales & Service Center in Guangzhou.

Job Description

·     Provide best in class service byhandling customer’s requests (by phone, email, social media or any otherchannel) in compliance with AF KLM quality standards, with special care topremium customers

·     Propose and sell Air France KLM productsand services in line with customer’s and partner’s needs, promote the FlyingBlue programme and provide web support and after-sales assistance

·     Deal with customers’ claims and requestsfollowing company’s policy and guidelines and creatingwin-win outcomes for both company and customer

·     Voice customer’s feedback by passing oninformation received from customers to concerned AF KLM departments

Requirements/Qualifications

·     University degree

·     Computer literacy

·     Very good interpersonal andcommunication skills

·     Ability to work independently and underpressure

·     Working experience in an airline orshared contact centre is preferable

·     Fluent in French, English, Mandarin andCantonese is a plus.

·     Energy, Flexibility, Team Work &Customer Focus

   Careerdevelopment opportunities:

Staff with 1 yearseniority are eligible to apply for an internal transfer/promotion uponsuccessful interview for other positions available within Air France and KLM inMainland China.  

Application process

If you are highly motivated and meet allthe above requirements and qualifications, please send your application to juzhu@airfrance.fr& zhliu@airfrance.fr

Applications which do not meet all the requirements and qualifications willnot be considered.