eBay
1.eBay来自于美国的财富500强企业，成立于1995年9月，是全球最大的互联网在线交易市场。
2.eBay在十年中获得了2000倍增长，2010年末季度营收高达25亿美元，净利润超过5亿美元。
3.拥有美国，德国，英国，法国，澳大利亚等40个国家和地区站点，3亿多eBay用户来至于150多个国家。从汽车到饰品，服装到玩具，家用器具到电子产品，任何合法商品都能在eBay全球平台通过自由竞拍或者一口价的方式成交。

PayPal
1.PayPal 是eBay的子公司，成立于1998年12月，是全球最大的在线支付解决方案领跑者。
2.PayPal在190个国家和地区支持24种货币，在全球有超过2.2亿个账户（截止到2009年12月）。
3.PayPal目前在跨国交易中超过90%的卖家和超过85%的买家认可并正在使用PayPal电子支付业务。
4.2010年营收高达34亿美元，占全球电子商务销售量的18%。

I.工作要求
1.本科（含以上）学历或具备客户服务六个月以上工作经验者优先。
2.有互联网领域、金融机构或交易处理工作背景者优先。
3.熟悉了解互联网，具备为客户解答互联网业务功能、作业模式的能力。
4.可熟练操作使用常用办公软件，如Excel, Word, Outlook, and PowerPoint
5.具备与客户通过电话准确无误地沟通的能力，主动而积极地倾听客户问题、准确答疑。
6.能够有效地通过电子邮件与客户沟通，语法得当、标点无误。
7.学习、适应新技术、新软件的能力较强。
8.粤语口语流利、书面表达得体；具备一定的英文能力。
9.能够处理好与同事的关系，有团队精神。
10.具备在突发紧急状况下处理问题的能力；具备处理问题后续事宜的能力。

工作地点：
上海浦东新区张江高科

2011年应届生可以先从Customer Support Agent做起，有工作经验者按经验安排相应职位。

联系方式：
Name:helen
Mail :helen@hr-bearhunter.com

Business Support Agent 商户支持客服专员      

职位描述：
The Business Support Merchant Support Agent is responsible for providing primary telephone and email support to small and new accounts, This position must understand the PayPal merchant and auction suite of products and tools, and provide consultative advice to customers through Upsell and outreach programs on products or features based on the features and benefits of all products. Department Agents support and troubleshoot PayPal Product issues as well as provide information and support regarding PayPal risk policies and practices, and assist in determining resolution for customers. Investigation of PayPal accounts, transaction logs, bank accounts, PayPal credit and debit card statements and other customer specific information is used to resolve issues. The position is expected to understand and communicate risk policies, dispute and chargeback procedures and to assist in the acquisition of supplemental information from the customer to enable appropriate management of risk.

SPECIFIC DUTIES

1. Respond to inbound service requests and merchant inquiries via telephone and email routed to the Department in a knowledgeable and timely fashion. Serve as the single point of resolution for the customer.
2. Conduct regular outbound program to deliver merchant education via telephone and email. Ensure new merchants acknowledge general PayPal related policy and process, and facilitate them to activate transactions.
3. Assist customers with product information and site navigation. Ensure that new clients are familiar with PayPal procedures and processes that will impact their ability to manage their on-line businesses.
4. Demonstrate the ability to create, add, edit and troubleshoot our auction seller products, website seller tools, and all other products and services provided to eBay / PayPal customers. Assist the merchant in the selection of the correct PayPal product for his business needs. Provide consultative advice on new products or features that would benefit the Merchants through Upsell or Outreach campaigns.


Education and/or Relevant Experience:

JOB QUALIFICATIONS

A. Education
University diploma or education equivalent

B. Experience
1+ years related experience including:
1. Experience in a customer support environment; PayPal and eBay experience is preferred.
2. Direct work experience in working with difficult customers, delivering complex messages that address company needs for additional information or modified actions by the merchant.
3. Experience in sales, Upsell or cross-sell customer support is preferred.
4. Experience in an Internet company, financial institution or transaction processor preferred.
5. Experience using Microsoft Office products including: Excel, Word, Outlook, and PowerPoint.
6. Strong proficiency with the Internet, including the ability to explain Internet functionality to customers via telephone or email.

D. ADDITIONAL REQUIREMENTS
1. The candidate needs to be able to work any shift within a 24-hour period Monday through Sunday.
2. Must pass PayPal general knowledge assessment.
3. Must pass PayPal specialized knowledge assessment.

工作地点是在上海，有兴趣的童鞋抓紧时间哦

顶上去。。。

职位正在热招中，有兴趣的抓紧时间哦